Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY USING THE STAR-HANGAR.COM WEBSITE AND RELATED WEBPAGES (THE “WEBSITE”) OR ANY OF THE CONTENT MADE AVAILABLE VIA THE WEBSITE, OUR ONLINE SERVICE AND WEB STORE (INDIVIDUALLY AND COLLECTIVELY THE “STAR HANGAR SERVICES”) OR ANY CONTENT MADE AVAILABLE VIA THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THESE TERMS OF SERVICE TO BE ENFORCEABLE LIKE ANY WRITTEN CONTRACT SIGNED BY YOU.


1. Introduction

These Terms of Service,  together with Star Hangar’s Privacy Policy (“Privacy Policy”), as any of the foregoing may be amended from time to time, together with any rules or instructions regarding a particular activity, poll, or other offering to the extent that they expressly modify these Terms of Service (all such terms hereafter collectively “Star Hangar Terms”), govern your use of the Website and any other product, online service or web site offered by us. The Star Hangar Terms may be amended form time to time with respect to operational and similar matter.

Accepting these terms is mandatory for using Star Hangar services. If you do not agree to accept these terms of service, cease using Star Hangar Services and Website, or any part thereof immediately.


2. Star Hangar Website Account

You require a Star Hangar Website account to make purchases in our web store. If you have questions about account registration, please contact us at office@star-hangar.com. You are responsible for obtaining (at your own cost) all necessary devices and telecommunications services required to access the Star Hangar Services.

Only “natural persons”, as opposed to any kinds of le+gal entities (e.g., corporations, limited liability companies, and/or partnerships) shall have the privilege of establishing an Account. By entering into these Terms of Service and creating an Account, you represent that you are an adult and have the legal capacity to enter into a contract in the jurisdiction where you reside. You agree to comply with these Terms of Service on behalf of yourself and agree not to share this account with any other person (including, but not limited to, any minor children for whom you are the parent or legal guardian). You further agree that you are solely responsible and entirely liable for all activities conducted through the authorized use of your Account and you are responsible for ensuring your password is not known to third parties, as not to let third parties login to your account.

CHILDREN UNDER 18 YEARS OF AGE ARE NOT ENTITLED TO USE STAR HANGAR SERVICES UNLESS LEGALLY EMANCIPATED!
Star Hangar Services are not available for children under 18 years of age, nor do we knowingly collect information from children under 18 years of age. The only exception is those aged 16 or older who are legally emancipated. If you wish to use purchase digital goods for your children, please contact office@star-hangar.com and we can advise how your purchased items can be transferred to your child’s account (this is technical feasible, see also “Can I buy ships for my friends or for my family?”  in our FAQ.

To create an Account, you must have a valid email address and provide truthful and accurate information. You must be eligible to use the Star Hangar Service for which you are registering. Star Hangar Services may require creation of a “user name”. User names are tied to your Account. You may not use a user name or persona that is used by someone else, is vulgar or offensive, violates anybody’s trademark or similar rights, or otherwise violates any of the Star Hangar terms. Star Hangar reserves the right to block or remove any “user name” or “persona”, if the use thereof violates any Star Hangar Terms, laws or regulations, including, without limitation, personality rights, rights of privacy, or trademarks.

You are also responsible for all unauthorized activity on your Account to the extent that it is caused by your failure to safeguard your Account’s access credentials. Your Account may be suspended immediately and/or terminated after a notice of breach if someone else uses it to engage in activity that violates these Terms of Service or is otherwise improper or illegal. You should not reveal your Account password to others. We will never ask you to reveal your Account password.


3. Rules of Conduct

You must not use the Website or any of the other Star Hangar Services in any improper or unlawful manner or in breach of any legislation or license that applies to you. Without limiting the foregoing, you must not use the Website or any of the Star Hangar Services in any of the following ways:

► Harass, threaten, embarrass, or do anything else to another user that is unwanted, such as repeatedly sending unwanted messages or making personal attacks or statements about race, sexual orientation, religion, heritage, etc.
► Disrupt the flow of chat in chat rooms with vulgar language, abusiveness, hitting the return key repeatedly or inputting large images so the screen goes by too fast to read, use of excessive shouting (all caps) in an attempt to disturb other users, “spamming” or flooding (posting repetitive text) or use of any other methods to disrupt the flow of chat in chat rooms.
► Impersonate another person (including celebrities), indicate falsely or misleadingly that you are a Star Hangar employees or any of Star Hangar’s partners or affiliates.
► Attempt to get a password, account information, or other private information from anyone else on Star Hangar Services.
► Promote or encourage any illegal activity including hacking, cracking or distribution of counterfeit software.
► Purposely attempt to illicitly exploid other customers
► Upload files that contain a virus or corrupted data.
► Post messages for any purpose other than personal communication, including advertising or promotional messaging, chain letters, pyramid schemes, or other commercial activities.
► Improperly use web support or make false reports to Star Hangar employees.
► Modify any part of the Star Hangar Services that Star Hangar does not specifically authorize you to modify.
► Post or communicate any other user’s real-world personal information using any of the Star Hangar Services.
► Attempt to interfere with, hack into or decipher any transmissions to or from the servers for any of the Star Hangar Services.
► Exploit errors in design, features which are not documented and/or bugs to gain access that would otherwise not be available
► Reverse engineer, decompile or disassemble all or any portion of Star Hangar Services.
► Facilitate, create or maintain any unauthorized connection to any of the Star Hangar Services, including without limitation any connection to any unauthorized server that emulates, or attempts to emulate the Website and/or extracts data from it not expressly approved by Star Hangar
► Attempt to fake or mask the jurisdiction you are located in (e.g. by proxy servers etc.)

This above-referenced list of prohibitions only provides examples of unacceptable conduct and is not intended to be a complete or exclusive list of prohibited conduct. Your online conduct should be guided by common sense and respect for others who access and use the Star Hangar Services (whether or not such third parties are registered users of the Star Hangar Services) and for the employees and representatives of Star Hangar.

You must also obey all national and local laws, regulations and rules that apply to your activities when you use Star Hangar Services. Star Hangar reserves the right to suspend the use of your Account and terminate your Account after notice of breach and to prevent your use of any and all Star Hangar Services if your Account is used to engage in illegal activity or in violation of these Terms of Service.

If you encounter another user who is violating any of the aforementioned rules of conduct, please report this activity to Star Hangar by contacting office@star-hangar.com.


4. Pricing, Charges & Billing

Any prices referred to on our Website are subject to change and based on current availability. We reserve the right to change our prices, fees, or billing methods at any time. Changes are in effect immediate upon being published on the Star Hangar Webpage. Only prices published on Star-Hangar.com Website are valid.
If in doubt or if you have questions to pricing, please contact us at office@star-hangar.com.


5. Merchandise and Delivery

We reserve the right to notify you of any mistakes in any merchandise descriptions or errors in pricing prior to dispatching the merchandise you have ordered to you. In such an event if you instruct us to proceed with the delivery of such merchandise, you acknowledge that such merchandise will be provided in accordance with such revised description or price. You further acknowledge that item images provided on the web pages are sample screenshots, non game play relevant details such as creation date or system serial may differ on the delivered product

Once you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CHECK OUT’ button.

When you place an order for merchandise on our Website we will send you an order confirmation email. Our acceptance of your order does not take place until dispatch of the merchandise you have ordered, at which point we will have agreed to enter into a contract with you for the purchase of the merchandise you have ordered and you will be charged for the purchase price of such merchandise.

For merchandise delivered by consignment partner, Star Hangar takes full responsibility for a proper delivery. We reserve the right to notify you and to cancel an order and to fully refund a purchase, in case a delivery fails or is not possible, due to reasons caused by third party consignment partners and outside the control of Star Hangar.

We will use our reasonable endeavors to ensure that digital merchandise is delivered to you within 24 hours after which you have received your order confirmation email, using digital transfer including especially email notifications to your email address belonging to your Star Hangar account, that you’ve used to purchase said merchandise. Title and risk in respect of the merchandise you have ordered will pass from us to you once those merchandise are delivered. It is your responsibility to accept digital merchandise that is sent to you. In the event that a you do not accept delivery of the digital merchandise within 120 days you forfeit rights to the digital merchandise back to Star Hangar or the consignment seller of the digital merchandise.

At Star Hangar we care about the safety of all our customers, as a result we have implemented an industry leading buyer guarantee on digital merchandise. All digital merchandise from Star Hangar and it’s marketplace sellers are covered by Star Hangar’s industry leading 90 day digital merchandise “100% Safe Guarantee”. This guarantee comes into effect in the event an item that was purchased on Star Hangar’s marketplace is not properly delivered, different than described, or revoked form your account without your consent within 90 days of delivery. (90 days purchase in case of non-delivered items) These events are extremely rare and when they do happen it usually happens within the first 30 days. However, in the event that you will have to use the guarantee, Star Hangar will make an attempt to replace the item with one of similar value that is agreeable to you or refund you the full purchase price. “100% Safe Guarantee” claims must be initiated by the buyer within 90 days of delivery, or 90 days of purchase in case of item non-delivery. We encourage customers to file cases as soon as a problem arises. If a customer encounters a problem beyond the time frame of our above mentioned guarantee policy, we still encourage you to file a customer support request as Star Hangar will do everything in its ability to try and fix the situation. 

You hereby acknowledge and agree that merchandise is shipped to you from the nearest facility available to Star Hangar, which may however, be outside your country or economic region. You are solely responsible for any and all applicable import duties, customs fees and taxes that are payable on the merchandise you have ordered; and set out on your order.

You agree, that digital merchandise shipped may become account-bound to your respective game account or your respective gaming platform and that digital merchandise bought may become non-transferable upon arrival. You further agree, that for such digital merchandise that has become non-transferable upon arrival, you explicitly abandon any right of refund, as long as the delivered items match the content description as offered by Star Hangar’s Website or employees. You agree that digital merchandise may be delivered by digital means and without a physical delivery.


6. Payment Options

You may make payments on the Star Hangar Services by using the methods available for the particular Star Hangar Service and agreeing to the terms and conditions applicable to the payment method you choose.  Payment methods may vary by Star Hangar Service.  When you provide credit card or other payment information to Star Hangar, you represent to Star Hangar that you are the authorized user of the credit card or other payment method.

You must provide current, complete, and accurate information for your billing account. Star Hangar does neither receive any confidential payment data from its payment providers and Star Hangar is not responsible for the payment providers performance.  You must promptly update all information with the relevant payment provider to keep your billing account current, complete, and accurate (such as a change in billing address, credit card number, or credit card expiration date). Star Hangar never stores any confidential payment data (especially not your credit card data) – in case of loss or theft you need to contact your payment service provider.

Customers who use a payment method other than a credit card may incur an additional payment processing fee. Any separate charges or obligations that you incur in your dealings with the third party payment providers are your responsibility.  Star Hangar reserves the right to change such payment providers at any time.

As the Account holder, you are responsible for all charges incurred, including applicable taxes, and all purchases made by you or anyone that uses your Account under your authorization, including your family or friends. This means that, unless your Account or payment information is obtained unlawfully or fraudulently by someone other than those authorized by you to use your Account, you will be responsible for all usage and purchases on your Account.

You acknowledge that pursuant to applicable finance, banking, and currency control regulations, any refunds may only be made to the same payment method (credit card, Paypal or bank account), from which the payment was received, and may in no event exceed the amount of the payment received by Star Hangar.


7. Digital Merchandise

Digital Merchandise includes elements such as ships, characters, items, points, and credits (collectively, “Virtual Goods”), keys to reclaim software, games, items within games or complete gaming accounts. Virtual Goods and Gaming Accounts always remain the property of the corresponding game provider at all times and are subject to its reasonable rules and regulations as amended from time to time. You acknowledge and agree that you obtain a limited license right to access and use Virtual Goods which is governed by corresponding game provider Terms of Service, and that Virtual Goods are not redeemable for any sum of money or monetary value from the corresponding game provider at any time. Further you agree that Virtual Goods purchased for any games that are still under development, may only be accessible upon the game's respective release. You further accept that your Virtual Goods are governed by the respective game provider's End User License Agreement and Terms of Service.

Corresponding game providers are especially:

► Cloud Imperium Games for the Virtual Goods belonging to the game “Star Citizen

Coreresponding Gaming Platforms are especially:

Steam

GOG (Galaxy of Gamers)

Origin

Epic Game Store

Discord

Star Hangar offers you to buy and sell license keys reclaimable on these platforms but is not affiliated in any way with the latter. 


8. Consignment Partners

Listing your own digital merchandise on the Star Hangar webpage, you agree to comply with both the Terms and Conditions as well as the Privacy Policy as lined out on this Website and you agree that Star Hangar may market and sell your goods under their own name and brand.

You agree to deliver ships sold on Star Hangar Terms and Conditions, within 24 hours after being notified and going into agreement with Star Hangar you explicitly confirm to have understood, that delayed deliveries will void your right of payment. Do not deliver digital merchandise after this time period without prior alignment with Star Hangar Staff.

You further agree especially but not exclusively that:

– Merchandiese shipped matches the requested delivery by Star Hangar. You accept responsibility to ensure, the correct merchandise is being sent. Contact Star Hangar Staff if in doubt.
– All goods delivered are legit content owned by you. You accept responsibility to ensure, items delivered were under your ownership and you are responsible they have not been acquired by non-legit means, including especially but not exclusively: hacks, scams, or abuse of credit cards.
– You agree to refrain from any attempts to recover merchandise from the buyer via 3rd party means, especially through disputes via the corresponding Game or Platform Operator’s Support.

You agree to be paid for your Star Hangar deliveries within 3 business days of requesting payout.


9. General Terms

If any provision in these Terms of Service is held invalid or unenforceable, that provision shall be interpreted in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of Star Hangar

Failure of Star Hangar to exercise or enforce any right or provision contained in these Terms of Service will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms of Service will be effective only if in a writing signed by Star Hangar

Star Hangar shall not be liable for any delay or failure to perform resulting from causes outside the reasonable control of Star Hangar (“Force Majeure”), including, without limitation, any failure to perform here under due to unforeseen circumstances or cause beyond Star Hangar’s control such as especially but not exclusively war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, or strikes.

These Terms of Service shall be governed and construed by USA law. By using Star Hangar Services you agree to negotiate any dispute with Star Hangar directly and you forfeit your right to involve US-court or other courts.


10 Intellectual Property

Star Hangar Content is owned by Star Hangar and is protected by US and international copyright. You may not copy or download any Star Hangar Content from any of the Star Hangar Services unless expressly authorized by us in writing or the Star Hangar Terms.

Star Hangar gaming Screenshots may be downloaded for personal offline use, but you may neither share this content online nor use it for other business purpose.

You agree not to remove, obscure, or alter any copyright, patent, trademark, or other proprietary rights notices affixed to any Star Hangar Content. You may not sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of Star Hangar Content. Star Hangar reserves all rights in Star Hangar owned and licensed Star Hangar Content that are not expressly granted to you in these Terms of Service. You acknowledge that Star Hangar and/or our third party licencors remain the owners of all of the Star Hangar Content included on Star Hangar Services, and that you do not acquire any of those ownership rights by downloading any of the Star Hangar Content or accessing any of the Star Hangar Services.

Making unauthorized copies of any of the Star Hangar Content may result in the termination of your Account(s) after notice of breach, you being prohibited from using any Star Hangar Services, and further civil or criminal legal action being brought against you by us and/or our third party licencors. Star Hangar Content owners may take criminal or civil action against you for unauthorized use of their intellectual property.


11. Limitations on Warranty and Liability

You acknowledge and agree, that Star Hangar, its licencors and affiliates are not liable for any act or failure to act by them or any other person regarding conduct, communication or content on any of the Star Hangar Services or by use of the Star Hangar Website. In no case shall Star Hangar or its licencors, affiliates, employees or directors (collectively as “Star Hangar Affiliates”) liability exceed the amount that you paid to Star Hangar for Star Hangar Services. Save as set out in these terms of service, none of the Star Hangar Affiliates shall be liable to you for any direct, general, incidental, special or consequential damages, including loss of profit or revenues arising from use of Star Hangar services, including especially the Star Hangar Website, the internet or any other claim related in any way to your use of any Star Hangar services or your Star Hangar account. Star Hangar is in no way liable for issues or damage occurring with the corresponding game provider, related in any way to using digital merchandise purchased from Star Hangar.

Upon Star Hangar’s request, you agree to defend, indemnify and hold harmless each of the Star Hangar Affiliates and Star Hangar Consignment partners from all liabilities, claims and expenses, including attorneys’ fees, that arise from a breach of these Terms of Service, or any other Star Hangar Terms, for which you are responsible or in connection with your communication and activity on the Star Hangar Services. Without limiting the generality of the foregoing, you agree to indemnify and hold Star Hangar harmless for any improper or illegal use of your Account, including the illegal or improper use of your Account by someone to whom you have given permission to use your Account.

Star Hangar reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that event, you shall have no further obligation to provide indemnification to Star Hangar in that matter.


12. Jurisdiction

You agree that all matters relating to your access to or use of the Star Hangar, including all disputes, will be governed by the laws of the United States and by the laws of the State of Virginia without regard to its conflicts of law’s provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in Stafford County, Virginia and waive any objection to such jurisdiction or venue. You further agree that any claim against Star Hangar must be brought within 90 days of purchase or sale, or such claim or cause of action is barred. No recovery against Star Hangar may be sought or received for damages exceeding the value spent on our site. In the event of any controversy or dispute between Star Hangar and you, the parties shall first attempt, promptly and in good faith, to resolve any such dispute before going to courts. If we are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party may submit such controversy or dispute to mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law.


13. Account Cancellation and Termination

You have the right to cancel your Account at any time. To do so, please contact office@star-hangar.com. After you have cancelled your Account, Star Hangar will on request erase any personal information of yours that is not required to be retained based on laws and regulations, including especially tax reporting requirements.

Star Hangar may immediately suspend or terminate your Account(s) (and access to all related elements) after notifying you of your breach of these Terms of Service, or any illegal or improper use of any of your Account(s), or your illegal or improper use of the Star Hangar Services, products, or Star Hangar Content. You may lose your user names and personas as a result of your Account(s) being terminated. If Star Hangar terminates your Account(s), you may not participate in an Star Hangar Service again without Star Hangar’s express permission. To participate in Star Hangar Services after such termination, contact us at office@star-hangar.com. Star Hangar reserves the right to refuse to keep Accounts for, and provide any of the Star Hangar Services to, any individual. You may not allow individuals whose Accounts have been terminated by Star Hangar to use your Account.

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