About Star Hangar & Seller Registration
What is Star Hangar offering?
Star Hangar is ∙the∙ place to buy and sell in game content for you favorite Online Games!
Star-Hangar provides a reliable, extensive trade platform for digital in-game content and virtual game assets. Consequently, we at Star Hangar have made the protection of buyers and sellers alike our top priority. You can find an extensive documentation of our reliable processes and extensive security measures in our trade security guide.
How can I become a verified seller?
Please see this page for detailed information on how to sign up as a verified seller.
What may I sell on Star-Hangar.com?
What types of product may I sell?
Our Star Citizen section allows you to sell your virtual Star Citizen assets including Space Ships, Vehicles, Gear, and Decoration Items for the online Science Fiction game Star Citizen developed by Roberts Space Industries (RSI) & Cloud Imperium Games (CIG). Virtual items purchased at Star Hangar are exclusive limited use licenses and may be sold in agreement with RSI’s Terms of Service. No physical shipment is required.
Our Account Market section alloes you to sell your excess game accounts to interested players, ranging from classic Role Playing Games to the latest Science Fiction Epos. Note that there are no limitations as to what game accounts you may offer for sale.
As a sale requirement, you only need to be both the legal owner and the account creator. Sale of 2nd hand accounts is allowed, but only if you have adequate proof of purchase with a notarized contract and/or if all previous owners co-sign your own notarized sale contract.
For selling gaming content other than Star Citizen items or game accounts, please contact our sales support.
Can I sell physical items?
Please contact our sales support with information on what you'd like to sell on our webpage and we'll gladly support you!
Physical sale is possible within limitations, a more enhanced support for all kind of (gaming related) physical merchandise is planned, but currently not on our short term roadmap due to (as of yet) low seller demand.
What Items may I sell for the online game Star Citizen?
You can sell this content:
- Gift-able items in your Hangar
To verify if an item is giftable please click the small '>' button next to each item for details. The item details will unfold and if a 'Gift' button is displayed, your item is transferable and hence sellable.
- RSI Store Credits
Account bound items you own can often be exchanged for RSI store credits, which can then be 'converted' to be sell-able using the following method: Buy a new Aurora ES with Paypal Cash or Credit Card. This Aurora ES can then be upgraded to e.g. a Constellation Taurus or Andromeda. The resulting upgraded ship is then be transferable and can be sold just like other Gift-able items.
- Items from your Buyback List
Items in your buyback list can be sold safely & easily. Note that you don't need to buy them upfront, rather you can list them in store and only buy them for transfer once a buyer and your payment is secured. After purchase, you can then deliver your item normally
Note that Star Citizen game accounts may not (!) be sold in the Star Citizen category but as Account Sales on our Account Market only.
If in doubt, it is best to contact our sales support in our live chat for details.
Safety & Security
Is Selling Secure?
We at Star-Hangar take customer protection seriously and we have made the protection of buyers and sellers alike our top priority.
You can find an extensive documentation of our reliable processes and extensive security measures in our trade security guide and in our description of our Safe Trading Procedure.
Fees & Payment
What fees do I have to expect?
Fees apply exclusively for successful sale of items only, Star-Hangar has no fees for listing items or any other services.
The standard consignment fee for selling items on consignment is 14% and is all inclusive, covering Star-Hangar's expenses and Escrow services including paypal fees between Buyers and Star-Hangar.
Note that paypal may charge you an additional fee in case you have Star-Hangar funds transferred to your paypal account. Paypal fees differ based on your personal paypal account, typically ranging from 2.9% for US Customers to approx. 4.7% for EU customers.
How do I correctly calulate how much I'll get for my sale?
assuming you plan on cashing out after selling an item, you can use these formulas for your price calculation:
- Net Cashout after all fees = Store Price * (1 - consignment fee) * (1 - your paypal fee)
so e.g. if you sell an item for $100 the cashout for a typical US customer would receive = 100 * (1 - 0.14) * (1 - 0.029)
and to reverse that formula:
- Store price = desired Net Cashout / (1 - consignment fee) / (1 - your paypal fee)
so e.g. to receive $100 net after all fees, a typical US based seller would have to set the price to = 100 / (1 - 0.14) / (1 - 0.0029)
Can I get paid via paypal?
Yes, by default all our payments to sellers are transferred via paypal.
We plan to add additional payment providers for seller cash-out in the near future.
When will I get paid?
48 hours after successful delivery, your payment will be automatically credited to your Star Hangar wallet. You can then request cash-out in your account's Store Credit & Refund menu.
Cashout is always completed within 24 hours.
Sales & Seller Responsibilities
How do I know a product has sold?
Once we have secured upfront payment for your products, you will be notified via both Email and SMS.
You then have 24 hours to deliver your product.
How do I deliver a product?
Please head over to your personal shipment page and find the order in progress.
View the order and if all data is ok, use the button on the top right to confirm delivery. You will be taken to a separate page providing detailed delivery instructions specific to the ordered product.
For more information please also consult our seller manual.
I'm on holiday and can't deliver items within 24 hours, what should I do?
Please go to your account details and activate 'Vacation Mode'. Your products will be disabled until the selected end date and an away message will be displayed on your personal store page.