Sellers Frequently Asked Questions
Is Selling Secure?
We at Star-Hangar take customer protection seriously and we have made the protection of buyers and sellers alike our top priority.
You can find an extensive documentation of our reliable processes and extensive security measures in our trade security guide and in our description of our Safe Trading Procedure.
Can I sell digital in-game products?
Yes, Star-Hangar is a reliable, extensive trade platform for diital in game content of all kind.
Can I sell digital content for use outside of the online game?
Yes, digital content for use outside the focused online games may be sold on our platform, however please consult our sales support team, before offering content that requires digital download.
Can I sell physical items?
Please contact our sales support with information on what you'd like to sell on our webpage and we'll gladly support you!
Physical sale is possible within limitations, a more enhanced support for all kind of (gaming related) physical merchandise is planned, but currently not on our short term roadmap due to low seller demand.
Can I sell content for other games than Star Citizen?
Please contact our sales support with information as to what online games you want to trade content for!
Enabling additional games is a high priority to us. Please let us know which games you want to trade content in and we'lll galdly support you!
Is selling Digital Items legal?
Trading digital items for the online game Star Citizen is perfectly legal and within the terms of RSI's EULA. No negative consequences need to be feared when selling your digital Star Citizen items. Just note that CIG will not support your sales actvity, meaning if there's issues in your trades you need to contact us, rather than CIG Support.
How do I know a ship has sold?
Once we have secured upfront payment for your products, you will be notified via both Email and SMS.
You then have 24 hours to deliver your product.
I'm on holiday and can't deliver items within 24 hours, what should I do?
Please go to your account details and activate vacation mode. Your products will be disabled until the selected end date and an away message will be displayed on your personal store page.
What fees do I have to expect?
Fees apply exclusively for successful sale of items only, Star-Hangar has no fees for listing items or any other services.
The standard consignment fee for selling items on consignment is 14% all inclusive, covering Star-Hangar's expenses and Escrow services including paypal fees between Buyers and Star-Hangar.
Note that paypal may charge you an additional fee in case you have Star-Hangar funds transferred to your paypal account. Paypal fees differ based on your personal paypal account, typically ranging from 2.9% for US Customers to approx. 4.7% for EU customers.
How do I correctly calulate how much I'll get for my sale?
assuming you plan on cashing out after selling an item, you can use these formulas for your price calculation:
- Net Cashout after all fees = Store Price * (1 - consignment fee) * (1 - your paypal fee)
so e.g. if you sell an item for $100 the cashout for a typical US customer would receive = 100 * (1 - 0.14) * (1 - 0.029)
and to reverse that formula:
- Store price = desired Net Cashout / (1 - consignment fee) / (1 - your paypal fee)
so e.g. to receive $100 net after all fees, a typical US based seller would have to set the price to = 100 / (1 - 0.14) / (1 - 0.0029)
What Items can I sell for the online game Star Citizen?
You can sell this content:
- Gift-able items in your Hangar
To verify if an item is giftable please click the small > button next to each item for Details. The item detail will unfold and if a 'Gift' button is displayed, this means your item is transfer- and hence sellable.
- RSI Store Credits
Account bound items you own can often be exchanged for RSI store credits, which can then be 'converted' to be sell-able using the following method: Buy a new Aurora ES with Paypal Cash or Credit Card. This Aurora ES can then be upgraded to e.g. a Constellation Taurus or Andromeda. The resulting upgraded ship is then be transferable and can be sold just like other Gift-able items.
- Items from your Buyback List
Items in your buyback list can be sold safe & easy. Note that you don't need to buy them upfront, rather you can list them in store and only buy them for transfer, once we have a buyer and your payment secured. After purchase, you can then deliver your item normally
If in doubt, best contact our sales support in our live chat for details.
How can I become a verified seller?
Please see this page for detailed information how to sign up as a verified seller