Buyers Frequently Asked Questions



What is Star-Hangar offering?

Star-Hangar is ∙the∙ place to buy and sell ships for Star Citizen!
You will find Ships, Gear, Decoration Items and much more – everything you need to cover your Star Citizen needs!

As a legal note, ships and other assets sold are virtual items for the online Science Fiction game Star Citizen developed by Roberts Space Industries (RSI) & Cloud Imperium Games (CIG). Virtual items purchased at Star-Hangar are exclusive limited use licenses, sold in agreement with RSI’s Terms of Service And subject to RSI’s End User License Agreement (EULA). No physical shipment is required.

 

Do I need a Star Citizen Account to buy a ship from you?

You don’t need an RSI account to buy ships or items from us, but you’ll need an RSI account to play the game.
Creating such an RSI account is free of charge, but note that we have special offers for new Star Citizen Fans:

Make a new RSI game account and enlist with RSI!
During enlistment, use either of these two referral codes: STAR-53L9-M4JF or STAR-DF6F-9LQ3
► Doing so will yield you an instant 5.000 UEC, free of charge!
► Please contact us after having used the code and tell us your RSI user name. Doing so will qualify you for either an instant $10 discount voucher for your first game package you buy from us, or a $10 gift card once you reach $40 in spending on the RSI webpage.

 

How does buying ships (or other items) work?

Real simple:
Go to our sales menu and add the ships or items you want to purchase to your cart and process through payment.
Within 24 hours after payment (though usually a lot faster) you will receive an email from no-reply@robertsspaceindustries.com, being sent to your email address associated with your verified paypal account used for the payment. This email will contain a code/link that when clicked, will instantly transfer the ship to whatever Star Citizen RSI Account you are logged into. Please ensure you are logged into the right account, as the ship or item cannot be transferred again thereafter.
We kindly ask you to pick up your ship within another 24 hours after delivery!

 

Is buying / selling safe?

We at Star-Hangar take customer protection seriously and we have made the protection of buyers and sellers alike our top priority.
You can find an extensive documentation of our reliable processes and extensive security measures in our trade security guide.

 

What payment types are accepted? Do I need a paypal account?

Our webpage currently supports payment via paypal or via Star-Hangar credits pre-charged to your account.

We support pre-charging your account with multiple digital payment methods such as bitcoin. Please contact our sales support if you'd like to know more

Some of your game packages contain physical items, will I get these too?

Yes!
These items have not yet been manufactured, but they will be produced and shipped in the near future.
Upon release date, these items will be shipped by RSI themselves directly to you. RSI will use the shipping address defined in your RSI webpage profile for delivery, once this content is produced. See also our Package & Upgrade FAQ for details.’

 

If I upgrade a ship with Lifetime Insurance (LTI), will the new ship have LTI too?

Yes! LTI is retained when upgrading your ships.
Please also refer to our Package & Upgrade FAQ for a detailed explanation on how upgrades work.

 

If I buy a ship with a conversion, will I get both the source and the target ship?

No, if a ship is converted, the original model is gone and replaced with the conversion-target..
Please also refer to our Package & Upgrade FAQ for a detailed explanation on how upgrades work.

 

If I contact Star-Hangar support, what languages can I help in?

Our support is available in English language and you can find our support team here in Live Chat on our discord server.

If you don’t mind a longer wait, then support is also available in these languages:
► Wir können Ihre Anfragen gerne auch auf Deutsch beantworten!
► Team Members with French and Russian language skills are currently in training

 

I didn’t get my ship within 24 hours, what should I do?

Most importantly, do not panic! Your payment is safe with us, just contact our support and we’ll make it right!
While delivery delays are rare, there is multiple potential causes:

► We rely on in-game services from RSI to transfer items; check your spam folder – some mail services chose to regard Star Citizen related emails as spam.
► We rely on in-game services from RSI to transfer items; outages in RSI’s server service may delay deliveries. 
► We work with 3rd parties (especially consignment partners) from time zones all over the world, sometimes causing issues.

In case your ship does not arrive within the promised 24 hours, please follow these steps:

► Double check your email account (as listed in your user profile) and its spam folder
► Please open a support ticket and report your order id and the fact that your item did not arrive on time. We'll investigate and fix it.

Please be ensured that your payment is safe with us, sellers are only paid 48 hours after delivery has been confirmed, so you have sufficient time to report any issues. If delivery really fails and if for some reason we cannot upgrade you to an equal or better model, then we will refund you accordingly, including all fees.

I have issues, how can i get help?

Don't panic, we're here to help you! You can reach our support team here:

► Open a support ticket

► In our Discord Live Chat

Can I buy ships for my friends or for my family?

yes, that’s real simple too:
Go to our store menu and simply buy the items that you want to gift them. 
Within 24 hours after payment (though usually a lot faster) you will receive an email from no-reply@robertsspaceindustries.com, being sent to your email address associated with your verified paypal account used for the payment.
DO NOT CLICK  the link in that email, but simply forward that email to your friend, family or whomever you want to fgift it. Your friend can then click the code/link contained in the email, that when clicked will instantly transfer the ship to whatever Star Citizen RSI Account your friend is logged into. Please ensure he/she is logged into the right account, as the ship or item cannot be transferred again thereafter!

Please note however, that we kindly ask you to ensure the ship is picked up, within 48 hours after delivery!

Can I reserve a ship and pay it over time?

Yes, we can provide payment plans. If interested, please contact us and let us know what ship you want along with a verified PayPal address of yours. Our store team will then negotiate the details with you.

 

Can I sell my own ships on your webpage?

Sure!
We gladly sell your ships on consignment and list them on our webpage – just let us know how much you want for your ship or item and we’ll take care of everything else, ensuring all sales are perfectly risk free for you! Alternatively and for instant payment, you can sell ships and items also directly to us!

► please see here the details for sellers!

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