Buyers Frequently Asked Questions



About Star Hangar

What is Star Hangar offering?

Star Hangar is ∙the∙ place to buy and sell in game content for you favorite Online Games!

Our Star Citizen section, offers you find Ships, Gear, Decoration Items and much more  for the online Science Fiction game Star Citizen developed by Roberts Space Industries (RSI) & Cloud Imperium Games (CIG). Virtual items purchased at Star Hangar are exclusive limited use licenses, sold in agreement with RSI’s Terms of Service And subject to RSI’s End User License Agreement (EULA). No physical shipment is required.

Our Account Market section is the place to buy and sell accounts for all your favorite online games, ranging from classical Roleplaying games to the latest Science Fiction Epos. Click here to find to browse our choice of offers! 

Our Games & Software selection provides you with gaming licenses for all your favorite Single or Multiplayer games and you may also find selected other redeemcodes, such as for ingame content or licenses for non-gaming software.

Star Hangar is a market place to support your purchases and sales and because of that, we at Star Hangar have made the protection of buyers and sellers alike our top priority.
You can find an extensive documentation of our reliable processes and extensive security measures in our trade security guide.

 

Purchasing and Delivery

How do I find the product I'm looking for?

Best take a look at our New Customer Guide - it explains how to efficiently search for products on our webpage.
For Star Citizen related content, feel welcome to check out our Star Citizen Ship Guide and our Star Citizen Vehicle Guide for an overview on some of the available products. 

Products and items for Star Citizen that can be transferred to your existing game account can be found here

Game accounts for all games including Star Citizen can be found here

Do I need a Star Citizen Account to buy Star Citizen Products?

You don’t need an RSI account to buy ships or items from us, but you’ll need an RSI account to play the game.
Creating such an RSI account is free of charge, but note that we have special offers for new Star Citizen Fans:

Make a new RSI game account and enlist with RSI!
During enlistment, use either of these two referral codes: STAR-53L9-M4JF or STAR-DF6F-9LQ3
► Doing so will yield you an instant 5.000 UEC, free of charge!
► Please contact us after having used the code and tell us your RSI user name. Doing so will qualify you for either an instant $10 discount voucher for your first game package you buy from us, or a $10 gift card once you reach $40 in spending on the RSI webpage.

Alternatively, feel welcome to browse our choice of existing Star Citizen accounts.

For Star Citizen products, how does buying and ships (or other items) and their delivery work? 

Real simple:
Go to our sales menu and add the ships or items you want to purchase to your cart and process through payment.
Within 24 hours after payment (though usually a lot faster) you will receive an email from RSI, being sent to your email address associated with your Star Hangar.com account. This email will contain a link/code that when clicked, will instantly transfer the ship to whatever Star Citizen RSI Account your web browser is logged into. Please ensure you are logged into the right account, as the ship or item cannot be transferred again thereafter. 

Please be aware that RSI delivery emails may sometimes end up in the spam folder. Adding the RSI delivery email (no-reply@robertsspaceindustries.com) to your address book may help prevent that.

Please further understand that RSI imposes daily transfer limits. In case of high order volume, this may lead to congestion and delivery backlogs.
We try to ship all items within 24 hours, but should such a delay apply to your order, then we will inform you proactively with an estimated delivery time. You may then choose to wait respectively, or have your order cancelled and refunded.

We kindly ask you to pick up your ship within another 24 hours after delivery!

For Game Accounts, how does purchasing Accounts and their delivery work? 

Real simple:
Go to our sales menu, add the account you want to your cart and process through payment. 
Within 24 hours after payment (though usually a lot faster) you will receive an email from office@star-hangar.com, being sent to your email address associated with your Star-Hangar.com account. This email will contain a signed contract from the seller which also specifies the login information to access your new account. Please remember to change the email and password associated to your new account, after you've checked the content and confirmed that the delivered account matches your expectation.

Note that deliveries sometimes end up in the spam folder. Adding our email stated above to your address book may help prevent that.

Note that for your own safety, accounts priced higher than USD $1000 are legalized or notarized signed. While sellers are already verified upon registration, this adds an extra layer of security.
Since notaries have limited availability, please do expect a longer delivery (typically 2 business days) for the delivery of respective accounts. 

For Games & Software, how does purchasing License Keys and their delivery work? 

Real simple:
Go to our sales menu and add the ships or items you want to purchase to your cart and process through payment.
Within 24 hours after payment (though usually a lot faster) you will receive an email from us to your email address associated with your Star Hangar.com account, listing the license acquired, the platform where it can be redeemed (such as steam, Origin, etc) and the respective key that lets you claim the item there. If you need help to reclaim the received codes, please see our redeeming guide or contact our support.

What payment types are accepted?

Our webpage currently supports payment via paypal or credit card. Credit card payments are processed by PayPal and do not require PP account to complete them:
How To Pay by Credit or Debit Card Without Using PayPal Account ...

Please note that this option might not be available in your country - in that case please create PayPal account if possible and complete payment through it.

For your security, neither credit card data nor any other payment information are ever stored by Star Hangar.

We support pre-charging your account with multiple digital payment methods such as bitcoin or Litecoin. Please contact our sales support if you'd like to know more.

Selling on Star-Hangar.com

Can I sell my own products on your webpage?

Sure!
We gladly sell your products on consignment and list them on our webpage. Simply register and list your items for sale and we’ll take care of everything else, ensuring all sales are risk free for you!
► Please check out our Seller FAQ and our Article on how to register as a verified seller.

Alternatively for instant payment, you may also sell Star Citizen game content directly to us - simply contact us for details

 

Safety & Security

Is buying / selling Star Citizen products safe?

We at Star Hangar take customer protection seriously and we have made the protection of buyers and sellers alike our top priority.
You can find an extensive documentation of our reliable processes and extensive security measures in our trade security guide.

Items are exclusively sold by verified sellers, whose identity is known to Star Hangar and notarized verified. 

Is buying game accounts safe?

We at Star Hangar take customer protection seriously and we have made the protection of buyers and sellers alike our top priority.
You can find an extensive documentation of our reliable processes and extensive security measures in our trade security guide.

All our sellers have their identity legalized or notarized verified upon registration and they may only sell accounts they themselves created, or where the original creator co-signs the contract. 
Nonetheless game accounts should be treated with common sense, as we are not liable in case your own actions cause an account to be banned. 

Recommended as a best practice, we suggest to strip bought accounts and transfer all assets to your own account following purchase, where possible.
Please understand that when using bought accounts for gameplay, our liability is limited to the products you've purchased but does not extend to assets you add on your own.

Is buying Games & Software safe?

We at Star Hangar take customer protection seriously and we have made the protection of buyers and sellers alike our top priority.
You can find an extensive documentation of our reliable processes and extensive security measures in our trade security guide.

Items are exclusively sold by verified sellers, whose identity is known to Star Hangar and notarized verified. 

 

Help & Support

I have issues, how can i get help?

Don't panic, we're here to help you! You can reach our support team here:

► Open a support ticket

► In our Discord Live Chat

 

If I contact Star Hangar support, what languages can I help in?

Our support is available in English language and you can find our support team here in Live Chat on our discord server.

Offering slightly slower support, we are happy to also support you in these languages:
► Wir können Ihre Anfragen gerne auch auf Deutsch beantworten!
► Nous sommes heureux de répondre à vos demandes en français

 

My shipment did not arrive within 24 hours, what should I do?

Most importantly, do not panic! Your payment is safe with us and our sellers are only paid, once successful delivery has been confirmed. Just contact our support and we’ll make things right!

While delivery delays are rare, there are a few potential causes:

► For Star Citizen products, we rely on RSI's internal delivery process. Delivery emails may occationally arrive in your spam folder. Please kindly check that first.
► For Star Citizen products, we rely on RSI's internal delivery process. Outages in RSI's service and RSI's daily transfer volume limitations may delay deliveries.
► We work with 3rd parties (especially consignment partners) from time zones all over the world. In rare cases, delays may happen on their end due to global time zones.
► When ordering accounts priced USD $1000, a legalized or notarized signature is required. This may delay deliveryh up to 2 business days.

In case your ship does not arrive within the promised 24 hours (or 2 business days in case of an account purchase >$1000) then please follow these steps:

► Double check your email account (as listed in your user profile) and its spam folder
► Please open a support ticket and report your order id and the fact that your item did not arrive on time.

Once we have this information, please we'll investigate and fix it. 

 

 

Star Citizen Product Questions

Can I buy ships for my friends or for my family?

yes, that’s real simple too:
Go to our store menu and simply buy the items that you want to gift them. 
Within 24 hours after payment (though usually a lot faster) you will receive an email from no-reply@robertsspaceindustries.com, being sent to your email address associated with your verified paypal account used for the payment.
DO NOT CLICK  the link in that email, but simply forward that email to your friend, family or whomever you want to fgift it. Your friend can then click the code/link contained in the email, that when clicked will instantly transfer the ship to whatever Star Citizen RSI Account your friend is logged into. Please ensure he/she is logged into the right account, as the ship or item cannot be transferred again thereafter!

Please note however, that we kindly ask you to ensure the ship is picked up, within 48 hours after delivery!

Some of your Star Citizen game packages contain physical items, will I get these too?

Yes!
These items have not yet been manufactured, but they will be produced and shipped in the near future.
Upon release date, these items will be shipped by RSI themselves directly to you. RSI will use the shipping address defined in your RSI webpage profile for delivery, once this content is produced. See also our Package & Upgrade FAQ for details.’

If I upgrade a ship for Star Citizen with Lifetime Insurance (LTI), will the new ship have LTI too?

Yes! LTI is retained when upgrading your ships.
Please also refer to our Package & Upgrade FAQ for a detailed explanation on how upgrades work.

If I buy a ship with a conversion, will I get both the source and the target ship?

No, if a ship is converted, the original model is gone and replaced with the conversion-target..
Please also refer to our Package & Upgrade FAQ for a detailed explanation on how upgrades work.

 

 

 

 

 

 

 

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