Terms of Service


PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY USING THE STAR-HANGAR.COM WEBSITE AND RELATED WEBPAGES (THE “WEBSITE”) OR ANY OF THE CONTENT MADE AVAILABLE VIA THE WEBSITE, OUR ONLINE SERVICE AND WEB STORE (INDIVIDUALLY AND COLLECTIVELY THE “STAR-HANGAR SERVICES”) OR ANY CONTENT MADE AVAILABLE VIA THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THESE TERMS OF SERVICE TO BE ENFORCEABLE LIKE ANY WRITTEN CONTRACT SIGNED BY YOU.


1. Introduction

These Terms of Service,  together with Star-Hangar’s Privacy Policy (“Privacy Policy”), as any of the foregoing may be amended from time to time, together with any rules or instructions regarding a particular activity, poll, or other offering to the extent that they expressly modify these Terms of Service (all such terms hereafter collectively “Star-Hangar Terms”), govern your use of the Website and any other product, online service or web site offered by us. The Star-Hangar Terms may be amended form time to time with respect to operational and similar matter.

Note that buying digital content for an online game, you further accept the Terms of Service, Privacy Policy and End User Agreements of the corresponding game’s operator, especially but not exclusively: Cloud Imperium’s EULA for the game “Star Citizen”.

Accepting these terms is mandatory for using Star-Hangar services. If you do not agree to accept these terms of service, cease using Star Hangar Services and Website, or any part thereof immediately.


2. Star-Hangar Website Account

You require a Star-Hangar Website account to make purchases in our web store. If you have questions about account registration, please contact us at office@star-hangar.com. You are responsible for obtaining (at your own cost) all necessary devices and telecommunications services required to access the Star-Hangar Services.

Only “natural persons”, as opposed to any kinds of legal entities (e.g., corporations, limited liability companies, and/or partnerships) shall have the privilege of establishing an Account. By entering into these Terms of Service and creating an Account, you represent that you are an adult and have the legal capacity to enter into a contract in the jurisdiction where you reside. You agree to comply with these Terms of Service on behalf of yourself and agree not to share this account with any other person (including, but not limited to, any minor children for whom you are the parent or legal guardian). You further agree that you are solely responsible and entirely liable for all activities conducted through the authorized use of your Account and you are responsible for ensuring your password is not known to third parties, as not to let third parties login to your account.

CHILDREN UNDER 13 YEARS OF AGE ARE NOT ENTITLED TO USE STAR-HANGAR SERVICES!
Star Hangar Services are not available for children under 13 years of age, nor do we knowingly collect information from children under 13 years of age.
If you wish to use purchase digital goods for your children, please contact office@star-hangar.com and we can advise how your purchased items can be transferred to your child’s account (this is technical feasible, see also “Can I buy ships for my friends or for my family”  in our FAQ.

To create an Account, you must have a valid email address and provide truthful and accurate information. You must be eligible to use the Star-Hangar Service for which you are registering. Star-Hangar Services may require creation of a “user name”. User names are tied to your Account. You may not use a user name or persona that is used by someone else, is vulgar or offensive, violates anybody’s trademark or similar rights, or otherwise violates any of the Star-Hangar terms. Star-Hangar reserves the right to block or remove any “user name” or “persona”, if the use thereof violates any Star-Hangar Terms, laws or regulations, including, without limitation, personality rights, rights of privacy, or trademarks.

You are also responsible for all unauthorized activity on your Account to the extent that it is caused by your failure to safeguard your Account’s access credentials. Your Account may be suspended immediately and/or terminated after a notice of breach if someone else uses it to engage in activity that violates these Terms of Service or is otherwise improper or illegal. You should not reveal your Account password to others. We will never ask you to reveal your Account password.


3. Rules of Conduct

You must not use the Website or any of the other Star-Hang Services in any improper or unlawful manner or in breach of any legislation or license that applies to you. Without limiting the foregoing, you must not use the Website or any of the Star-Hangar Services in any of the following ways:

► Harass, threaten, embarrass, or do anything else to another user that is unwanted, such as repeatedly sending unwanted messages or making personal attacks or statements about race, sexual orientation, religion, heritage, etc.
► Disrupt the flow of chat in chat rooms with vulgar language, abusiveness, hitting the return key repeatedly or inputting large images so the screen goes by too fast to read, use of excessive shouting (all caps) in an attempt to disturb other users, “spamming” or flooding (posting repetitive text) or use of any other methods to disrupt the flow of chat in chat rooms.
► Impersonate another person (including celebrities), indicate falsely or misleadingly that you are a Star-Hangar employees or any of Star-Hangar’s partners or affiliates.
► Attempt to get a password, account information, or other private information from anyone else on Star-Hangar Services.
► Promote or encourage any illegal activity including hacking, cracking or distribution of counterfeit software.
► Upload files that contain a virus or corrupted data.
► Post messages for any purpose other than personal communication, including advertising or promotional messaging, chain letters, pyramid schemes, or other commercial activities.
► Improperly use web support or make false reports to Star-Hangar employees.
► Modify any part of the Star-Hangar Services that Star-Hangar does not specifically authorize you to modify.
► Post or communicate any other user’s real-world personal information using any of the Star-Hangar Services.
► Attempt to interfere with, hack into or decipher any transmissions to or from the servers for any of the Star-Hangar Services.
► Exploit errors in design, features which are not documented and/or bugs to gain access that would otherwise not be available
► Reverse engineer, decompile or disassemble all or any portion of Star-Hangar Services.
► Facilitate, create or maintain any unauthorized connection to any of the Star-Hangar Services, including without limitation any connection to any unauthorized server that emulates, or attempts to emulate the Website and/or extracts data from it not expressly approved by Star-Hangar
► Attempt to fake or mask the jurisdiction you are located in (e.g. by proxy servers etc.)

This above-referenced list of prohibitions only provides examples of unacceptable conduct and is not intended to be a complete or exclusive list of prohibited conduct. Your online conduct should be guided by common sense and respect for others who access and use the Star-Hangar Services (whether or not such third parties are registered users of the Star-Hangar Services) and for the employees and representatives of Star-Hangar.

You must also obey all national and local laws, regulations and rules that apply to your activities when you use Star-Hangar Services. Star-Hangar reserves the right to suspend the use of your Account and terminate your Account after notice of breach and to prevent your use of any and allStar-Hangar Services if your Account is used to engage in illegal activity or in violation of these Terms of Service.

If you encounter another user who is violating any of the aforementioned rules of conduct, please report this activity to Star-Hangar by contacting Office@Star-Hangar.com.


4. Pricing, Charges & Billing

Any prices referred to on our Website are subject to change and based on current availability. We reserve the right to change our prices, fees, or billing methods at any time. Changes are in effect immediate upon  being published on the Star-Hangar Webpage. Prices published on other platforms Star-Hangar operates on, are not valid for purchases through Star-Hangar Webpage.
If in doubt or if you have questions to pricing, please contact us at office@star-hangar.com.


5. Merchandise and Delivery

We reserve the right to notify you of any mistakes in any merchandise descriptions or errors in pricing prior to dispatching the merchandise you have ordered to you. In such event if you instruct us to proceed with the delivery of such merchandise, you acknowledge that such merchandise will be provided in accordance with such revised description or price.

Once you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CHECK OUT WITH PAYPAL’ button.

When you place an order for merchandise on our Website we will send you an order confirmation email. Our acceptance of your order does not take place until dispatch of the merchandise you have ordered, at which point we will have agreed to enter into a contract with you for the purchase of the merchandise you have ordered and you will be charged for the purchase price of such merchandise.

For merchandise delivered by commission partner, Star-Hangar takes full responsibility for a proper delivery. We reserve the right to notify you and to cancel an order and to fully refund a purchase, in case a delivery fails or is not possible, due to reasons caused by third party commission partners and outside the control of Star-Hangar.

We will use our reasonable endeavors to ensure that digital merchandise is delivered to you within 24 hours after which you have received your order confirmation email, using digital transfer including especially email notifications to the email address belonging to the PayPal account, that you’ve used to purchase said merchandise. Title and risk in respect of the merchandise you have ordered will pass from us to you once those merchandise delivered to the delivery address stated in your order.
You hereby acknowledge and agree that merchandise is shipped to you from the nearest facility available to Star-Hangar, which may however, be outside your country or economic region. You are solely responsible for any and all applicable import duties, customs fees and taxes that are payable on the merchandise you have ordered; and set out on your order.

You agree, that digital merchandise shipped may become account-bound to your respective game account and non-transferable upon arrival. You further agree, that for such digital merchandise that has become non-transferable upon arrival, you explicitly abandon any right of refund, as long as the delivered items match the content description as offered by Star-Hangar’s Website or employees. You agree that digital merchandise may be delivered by digital means and without a physical delivery.


6. Payment Options

You may make payments on the Star-Hangar Services by using the methods available for the particular Star-Hangar Service and agreeing to the terms and conditions applicable to the payment method you choose.  Payment methods may vary by Star-Hangar Service.  When you provide credit card or other payment information to Star-Hangar, you represent to Star-Hangar that you are the authorized user of the credit card or other payment method.

You must provide current, complete, and accurate information for your billing account. Star-Hangar does not receive any confidential payment data from its payment providers, and Star-Hangar is not responsible for their performance.  You must promptly update all information with the relevant payment provider to keep your billing account current, complete, and accurate (such as a change in billing address, credit card number, or credit card expiration date). Star-Hangar does not store your credit card data – in case of loss or theft you need to contact your payment service provider.

Customers who use a payment method other than a credit card may incur an additional payment processing fee, and may not be able to automatically renew subscriptions. Any separate charges or obligations that you incur in your dealings with the third party payment providers are your responsibility.  Star-Hangar reserves the right to change such payment providers at any time.

As the Account holder, you are responsible for all charges incurred, including applicable taxes, and all purchases made by you or anyone that uses your Account under your authorization, including your family or friends. This means that, unless your Account or payment information is obtained unlawfully or fraudulently by someone other than those authorized by you to use your Account, you will be responsible for all usage and purchases on your Account.

You acknowledge that pursuant to applicable finance, banking, and currency control regulations, any refunds may only be made to the same payment method (credit card, Paypal or bank account), from which the payment was received, and may in no event exceed the amount of the payment received by Star-Hangar.


7. Digital Merchandise

Digital Merchandise are game elements such as ships, characters, items, points, and credits (collectively, “Virtual Goods”). All Virtual Goods remain the property of the corresponding game provider at all times and are subject to its reasonable rules and regulations as amended from time to time. You acknowledge and agree that you obtain a limited license right to access and use Virtual Goods which is governed by corresponding game provider Terms, and that Virtual Goods are not redeemable for any sum of money or monetary value from the corresponding game provider at any time.

Corresponding game providers are especially:

Cloud Imperium Games for the Virtual Goods belonging to the game “Star Citizen


8. Commission Partners

Listing your own digital merchandise on the Star-Hangar webpage, you agree to comply with both the Terms and Conditions as well as the Privacy Policy as lined out on this Website and you agree that Star-Hangar may market and sell your goods under their own name and brand.

You agree to deliver ships sold on Star-Hangar Terms and Conditions, within 24 hours after being notified and going into agreement with Star-Hangar you explicitly confirm to have understood, that delayed deliveries will void your right of payment. Do not deliver digital merchandise after this time period without prior alignment with Star-Hangar Staff.

You further agree especially but not exclusively that:

– Items shipped match the requested delivery by Star-Hangar. You accept responsibility to ensure, the correct item is being sent. Contact Star-Hangar Staff if in doubt
– All goods delivered are legit content owned by you. You accept responsibility to ensure, items delivered were under your ownership and you are responsible they have not been acquired by non-legit means, including especially but not exclusively: hacks, scams, or abuse of credit cards.
– You agree to refrain from any attempts to recover goods from the buyer via 3rd party means, especially through disputes via the corresponding Game Operator’s Support.

You agree to be paid for your Star-Hangar deliveries within 3 business days after delivery, using PayPal services as a payment method.


9. General Terms

If any provision in these Terms of Service is held invalid or unenforceable, that provision shall be interpreted in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of Star-Hangar

Failure of Star-Hangar to exercise or enforce any right or provision contained in these Terms of Service will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms of Service will be effective only if in a writing signed by Star-Hangar

Star-Hangar shall not be liable for any delay or failure to perform resulting from causes outside the reasonable control of Star-Hangar (“Force Majeure”), including, without limitation, any failure to perform here under due to unforeseen circumstances or cause beyond Star-Hangar’s control such as especially but not exclusively war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, or strikes.

These Terms of Service shall be governed and construed by USA law. By using Star-Hangar Services you agree to negotiate any dispute with Star-Hangar directly and you forfeit your right to involve US-court or other courts.


10 Intellectual Property

Star-Hangar Content is owned by Star-Hangar and is protected by US and international copyright. You may not copy or download any Star-Hangar Content from any of the Star-Hangar Services unless expressly authorized by us in writing or the Star-Hangar Terms.

Star-Hangar gaming Screenshots may be downloaded for personal offline use, but you may neither share this content online nor use it for other business purpose.

You agree not to remove, obscure, or alter any copyright, patent, trademark, or other proprietary rights notices affixed to any Star-Hangar Content. You may not sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of Star-Hangar Content. Star-Hangar reserves all rights in Star-Hangar owned and licensed Star-Hangar Content that are not expressly granted to you in these Terms of Service. You acknowledge that Star-Hangar and/or our third party licencors remain the owners of all of the Star-Hangar Content included on Star-Hangar Services, and that you do not acquire any of those ownership rights by downloading any of the Star-Hangar Content or accessing any of the Star-Hangar Services.

Making unauthorized copies of any of the Star-Hangar Content may result in the termination of your Account(s) after notice of breach, you being prohibited from using any Star-Hangar RSI Services, and further civil or criminal legal action being brought against you by us and/or our third party licencors. Star-Hangar Content owners may take criminal or civil action against you for unauthorized use of their intellectual property.


11. Limitations on Warranty and Liability

You acknowledge and agree, that Star-Hangar, its licencors and affiliates are not liable for any act or failure to act by them or any other person regarding conduct, communication or content on any of the Star-Hangar Services or by use of the Star-Hangar Website. In no case shall Star-Hangar or its licencors, affiliates, employees or directors (collectively as “Star-Hangar Affiliates”) liability exceed the amount that you paid to Star-Hangar for Star-Hangar Services. Save as set out in these terms of service, none of the Star-Hangar Affiliates shall be liable to you for any direct, general, incidental, special or consequential damages, including loss of profit or revenues arising from use of Star-Hangar services, including especially the Star-Hangar Website, the internet or any other claim related in any way to your use of any Star-Hangar services or your Star-Hangar account. Star-Hangar is in no way liable for issues or damage occurring with the corresponding game provider, related in any way to using digital merchandise purchased from Star-Hangar.

Upon Star-Hangar’S request, you agree to defend, indemnify and hold harmless each of the Star-Hangar Affiliates and Star-Hangar Commission partners from all liabilities, claims and expenses, including attorneys’ fees, that arise from a breach of these Terms of Service, or any other Star-Hangar Terms, for which you are responsible or in connection with your communication and activity on the Star-Hangar Services. Without limiting the generality of the foregoing, you agree to indemnify and hold Star-Hangar harmless for any improper or illegal use of your Account, including the illegal or improper use of your Account by someone to whom you have given permission to use your Account.

Star-Hangar reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that event, you shall have no further obligation to provide indemnification to Star-Hangar in that matter.


12. Account Cancellation and Termination

You have the right to cancel your Account at any time. To do so, please contact Office@Star-Hangar.com. After you have cancelled your Account, Star-Hangar will on request erase any personal information of yours that is not required to be retained based on laws and regulations, including especially tax reporting requirements.

Star-Hangar may immediately suspend or terminate your Account(s) (and access to all related elements) after notifying you of your breach of these Terms of Service, or any illegal or improper use of any of your Account(s), or your illegal or improper use of the Star-Hangar Services, products, or Star-Hangar Content. You may lose your user names and personas as a result of your Account(s) being terminated. If Star-Hangar terminates your Account(s), you may not participate in an Star-Hangar Service again without Star-Hangar’s express permission. To participate in Star-Hangar Services after such termination, contact us at Office@Star-Hangar.com. Star-Hangar reserves the right to refuse to keep Accounts for, and provide any of the Star-Hangar Services to, any individual. You may not allow individuals whose Accounts have been terminated by Star-Hangar to use your Account.